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June 24, 2015
Submitted by Bob Chostak

If you live in Edmonton or the surrounding area and you are interested in replacement windows or doors, or perhaps both, there are dozens of companies from which to choose. Some of the best appear to get rave reviews from their clients and enjoy outstanding BBB ratings, but things are not always as they appear. Here, you will learn about two of the biggest companies in Edmonton – Sunview and Ecoline.

Sunview Windows & Doors

Sunview Windows & Doors has a 4.5 out of 5 star rating on Google, and they have an A+ rating through the BBB. They won a HomeStars.com review award in 2013, and they are very popular on Facebook with more than 900 likes. This company's warranty is excellent, too; the windows have a lifetime warranty and guarantee workmanship for 15 years. They arrive quickly, they work quickly, and they will always clean up after themselves – including the removal of your old windows and doors!

There is very little negative to say about this particular company as the customer reviews are all quite positive. However, a few things that stood out about this company include:

  • They also perform commercial window installation.
  • Another of their specialties is EIFS (Exterior Insulation and Finish Systems) and stucco. With hundreds of colors available, they can help improve the exterior of your home.
  • They offer a wide variety of vinyl and wooden casings.
  • Although there is no form on the website to fill out for a free estimate, the company encourages you to call them to learn more about the things they offer.
  • The only real flaw we found was the complexity of the website. Whereas many companies in the Edmonton area specialize only in windows and doors for homes, Sunview seems to do a little of everything, and it gets a bit confusing.

Overall, with their HomeStars award and high Google rating, this seems like a good company if you need multiple services or if you are interested in commercial window and door replacement. They rank highly among consumers, and there are certainly plenty of styles and colors from which to choose.

Ecoline Windows

Ecoline is another windows replacement company in the Edmonton area that gets excellent reviews. They have 4.2 out of 5 stars on Google, an A+ rating with the BBB and more than 140 reviews on HomeStars (however, most of their HomeStars reviews are assisted - completed by the company itself). Their website layout is nice, and it is easy to navigate from one page to the next. While there is plenty of focus on the services they offer, we were shocked to discover that there is also a lot of focus on what they do not offer.

In fact, an entire page on their website lists reasons why they might not be a good fit for you. Some of these reasons include:

  • "If you need windows installed today." In fact, the company says it takes up to 10 weeks just to manufacture your windows once you sign your contract. If you have a leaking windows or you are feeling a draft, you might not want to wait this long.
  • If you're looking for the lowest price." They are preparing you for a high price tag with this statement. Ecoline manufactures their own windows according to your specifications and they do not order windows – even in standard sizes – from existing companies.
  • "If you only want to replace your entry doors." Apparently, they only replace doors if you order window replacement, too. They do not say why.
  • "If you need new construction windows." In other words, if you are building your home from scratch, this company cannot help you. They can only replace existing windows.

This is not the only area of concern, however. In fact, we found a blog post written by a prior customer of Ecoline that was anything but impressive. Check out the post and accompanying pictures for yourself.While there are certainly plenty of positive reviews out there, and plenty of consumers are happy with the company's work, the absence of a showroom in Edmonton area and their limited scope seems worrisome, at best.

As you can see, positive ratings and reviews should not be the only factor when you consider window replacement companies in Edmonton. In fact, some of the companies with the best reviews of all seem to provide very limited and very slow service.

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